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Can’t find what you’re looking for?
Our support
Get in Touch with XYSD Tools For product assistance, usage help, or general questions.
Pre-sales questions
Whether you're a business partner, customer, or distributor, our team is here to assist you.
B2B Inquiries
For distributors, wholesalers, and bulk orders.
Get in touch
Still Need Help?
If you couldn’t find the answer you’re looking for, our team is ready to assist you directly. Feel free to contact us via email or phone, and we’ll get back to you as soon as possible.
support@xysdtools.com
📞 Phone / WhatsApp
+86 191 397 8037
Frequently asked questions
How can I become a distributor or reseller?
Please submit a request via the “Business Partnership” form or email us at support@xysdtools.com .Our team will review your inquiry and get back to you within 48 hours.
I received a defective product. What should I do?
Contact our Returns & Support team via the form or email support@xysdtools.com , including photos and order details. We’ll guide you through a replacement or refund.
What is your return policy?
ustomers can request a return within 14 days of delivery for defective or incorrect items. Please fill out the Return & Refund form
Can I order in bulk or get a customized quote?
Yes! For bulk orders, OEM requests, or pricing inquiries, use the B2B Inquiry form, and we’ll provide a personalized quotation..
How do I track my order?
Once your order is shipped, you will receive a tracking number via email. You can track it directly on the courier’s website.
How long does it take to process a refund?
Refunds are typically processed within 5–7 business days after we receive the returned product.